FAQs

Ordering and Payment (FAQs)

What are my purchase options?

Online

Products can be ordered online here.

Phone

Products can be ordered by phone by called +44 (0) 203 488 2001 Monday to Friday between the hours of 9:30am and 5:30pm.

Cheque

Products can be ordered by cheque using our Order Form which can be found here or on the back page of our catalogue.

Please complete the form and send it to us at Active Minds, 117 Charterhouse Street London, EC1M 6AA

To order a FREE catalogue from us, click here.

To download a printable Order Form, click here.

Pro-Forma

Products can be ordered by Pro-Forma via the Shop on our website, by email, or by calling 020 3701 6779 and we will send you a Pro Forma invoice for the goods by email or by post.

What are the accepted methods of payment?

Payments can be made by card: VIS, VISA DEBIT, VISA ELECTRON, MASTERCARD and PAYPAL.

Payments can be made by cheque. Please make cheques payable to ACTIVE MINDS.

If you chose to make an order by Pro-Forma then payments can be made by BACS transfer or cheque. After you have ordered we will email you a Pro-Forma invoice which includes our payment details. Once we have received your payment your goods will be shipped to you withing 3-5 working days(UK).

Shipping and Delivery (FAQs)

What countries does Active Minds ship to?

UK, EU, and NORTH AMERICA.

If you would like to order from outside these countries please email info@active-minds.co.uk, or call us on +44 (0) 203 488 2001 for a quote.

What are the shipping costs?

The cost of shipping is £5.00 inc VAT per order for all UK orders.

International shipping is available worldwide – costs on job by job basis.

When can I expect my order?

Within 3 - 5 working days of receipt of payment for all UK and most USA orders. 7-14 days for all other international orders.

Personalised puzzles will be delivered within 7-14 days of receipt of payment.